Netpulse, provider of mobile apps for health clubs, has released a new app product letting gym members give immediate feedback through their smartphones.
Mobile Feedback for Netpulse's Club Mobile App is designed to let health club operators to easily get real-time feedback from members.
Gym users can rate the club after each workout, providing information to help operators improve services, identify which members to upsell to, and which members to prevent from cancelling their membership.
“Traditional feedback like email surveys require too much effort from the member, resulting in low participation,” said Greg Skloot, Netpulse’s vice president of growth.
“With Mobile Feedback, the process is seamless for the member, giving club operators a level of insight that was never before possible.”
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